Support
Last updated: June 22, 2026
Need a hand? We're a small team and read every message. Email us at support@alifestory.app and we aim to reply within two business days.
Common questions
How does A Life Story work?
A real story guide talks with your loved one every week, by phone or in the app. Those conversations become private audio moments and a produced podcast that your family can listen to and keep.
Who can hear the stories?
Only the people in the storyteller's circle. Stories are private to your family unless you choose to share them.
How do I set up calls for a parent?
Create a circle, add your storyteller with their phone number, and pick a weekly time. They can also talk directly in the app.
How do I manage or cancel my subscription?
Subscriptions are billed through the App Store. Open the Settings app on your iPhone, tap your name, then Subscriptions, to change or cancel. Access continues until the end of the current billing period.
How do I delete my data or account?
Email support@alifestory.app from your account address and we'll remove specific content or your entire account, including recordings and transcripts. See our Privacy Policy for details.
The microphone or a call isn't working
Check that A Life Story has microphone permission in Settings → A Life Story, and that you have a stable internet connection. If it still fails, email us with your device model and what happened and we'll help.
Contact
Support: support@alifestory.app
Privacy requests: privacy@alifestory.app